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Topics Dashboard

Discover key trends and understand user discussions by leveraging the “Topics” section. Follow these steps to navigate and analyze the most relevant topics effectively.

Top Topics

Step-by-Step Guide​

On the left-hand menu, click on "Topics" to access the Topics dashboard.

Select the Project​

Use the "Project" dropdown at the top of the dashboard to select the specific project you want to analyze.

Choose a Dimension (if applicable)​

Click on the "Select a dimension" dropdown to filter your data by specific properties such as Users, User Demographics, Device Type, Digital Humans, or other properties that are important to you.

Remember: The entire Topics page will be filtered based on the dimension selected!

Set the Date Range​

Use the date selectors on the right to set the date range. You can choose between predefined ranges such as “Last 7 Days”, “Last 30 Days”, or specify a custom date range.

Browse the Main Topics​

The “Main Topics” overview displays the most popular topics discussed by your users. Browse through this list to find topics of interest.

Investigate a Specific Topic​

Click on a topic in the “Main Topics” overview to investigate it further. This will open a detailed view of the selected topic.

Specific Topic

Analyze Conversation KPIs​

In the detailed view, analyze main KPIs around the selected topic, such as:

  • Number of conversations
  • Response Relevance
  • Average Sentiment Score
  • Topics frequently discussed alongside the selected topic
  • Week over Week Performance comparison

Conversation KPIs

Tips for Effective Topic Analysis​

  • Focus on Relevant Topics: Concentrate on topics that are most relevant to your business goals.
  • Monitor Trends: Regularly check the topics to identify emerging trends and address them promptly.